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Please try again or use a different payment method. Settlement amount is too large.","MessageType":0,"ServerReceiptTime":"2026-01-28T17:58:40.2315784+00:00","SendTime":"2026-01-28T17:58:40.2315386+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0af0-0000-074f2529fb5e","channelId":"Web_Anonymous","FromAppId":0,"FromId":"Requester1767570027461","FromName":"Requester1767570027461","FromAvatar":null,"ToId":"a848f8ce-501f-f011-b2d9-000d3afbf0e5","ToName":null,"ToAvatar":"api/service1callcenter/annotation/avatar/a848f8ce-501f-f011-b2d9-000d3afbf0e5?timeStamp=1745412874247","ServiceUserConversationId":"28150006-00c2-0a93-0000-074f25068d61","conversationId":null,"GroupName":"Requester1767570027461","Message":"What does it mean for the settlement amount to be to large?","MessageType":0,"ServerReceiptTime":"2026-01-28T17:59:09.4788379+00:00","SendTime":"2026-01-28T17:59:09.4787978+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web_Anonymous","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0ae9-0000-074f253135da","channelId":"Web_Anonymous","FromAppId":0,"FromId":"a848f8ce-501f-f011-b2d9-000d3afbf0e5","FromName":"Camilo.Acosta","FromAvatar":null,"ToId":"Requester1767570027461","ToName":"Requester1767570027461","ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0a93-0000-074f25068d61","conversationId":null,"GroupName":"Requester1767570027461","Message":"That is the response of the system. Please try with other payment method","MessageType":0,"ServerReceiptTime":"2026-01-28T17:59:57.9871527+00:00","SendTime":"2026-01-28T17:59:57.9871152+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0a73-0000-074f25382f25","channelId":"Web_Anonymous","FromAppId":0,"FromId":"Requester1767570027461","FromName":"Requester1767570027461","FromAvatar":null,"ToId":"a848f8ce-501f-f011-b2d9-000d3afbf0e5","ToName":null,"ToAvatar":"api/service1callcenter/annotation/avatar/a848f8ce-501f-f011-b2d9-000d3afbf0e5?timeStamp=1745412874247","ServiceUserConversationId":"28150006-00c2-0a93-0000-074f25068d61","conversationId":null,"GroupName":"Requester1767570027461","Message":"Thanks for letting me know!","MessageType":0,"ServerReceiptTime":"2026-01-28T18:00:44.7886616+00:00","SendTime":"2026-01-28T18:00:44.7886231+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web_Anonymous","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0a00-0000-074f2538c43f","channelId":null,"FromAppId":0,"FromId":"Segway Support","FromName":"Segway Support","FromAvatar":null,"ToId":"Requester1767570027461","ToName":"Requester1767570027461","ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0a93-0000-074f25068d61","conversationId":null,"GroupName":"Requester1767570027461","Message":"\u003ca href=\u0027https://dms-cc-us.segway-ninebot.com/chat_core/evaluate.html?ConversationId=28150006-00c2-0a93-0000-074f25068d61\u0027\u003ePlease comment on the current agent!\u003c/a\u003e","MessageType":6,"ServerReceiptTime":"2026-01-28T18:00:48.7976751+00:00","SendTime":"2026-01-28T18:00:48.6976747+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"System","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0a2a-0000-074f2538ca0c","channelId":null,"FromAppId":0,"FromId":"Segway Support","FromName":"Segway Support","FromAvatar":null,"ToId":"Requester1767570027461","ToName":"Requester1767570027461","ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0a93-0000-074f25068d61","conversationId":null,"GroupName":"Requester1767570027461","Message":"The session is closed, thank you for your attention!","MessageType":0,"ServerReceiptTime":"2026-01-28T18:00:48.9498024+00:00","SendTime":"2026-01-28T18:00:48.8498022+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"System","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":"ChatEnd","H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0a9d-0000-074f26442187","channelId":"Web_Anonymous","FromAppId":0,"FromId":"Requester1767570027461","FromName":"Requester1767570027461","FromAvatar":null,"ToId":null,"ToName":null,"ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0ade-0000-074f26442578","conversationId":null,"GroupName":"Requester1767570027461","Message":"Transfer to Agent","MessageType":0,"ServerReceiptTime":"2026-01-28T18:30:42.9340576+00:00","SendTime":"2026-01-28T18:30:42.9340134+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web_Anonymous","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":"Per my last communication with the customer support chat today, I would like to cancel Order #101589285-D. I should not be charged the restocking fee. ","h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":"Josiah","CustomerPhone":"7343959709","CustomerEmail":"josiahzerowalker@proton.me"},{"Id":"28150006-00c2-0a78-0000-074f2644257a","channelId":null,"FromAppId":0,"FromId":"Segway Support","FromName":"Segway Support","FromAvatar":null,"ToId":"Requester1767570027461","ToName":"Requester1767570027461","ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0ade-0000-074f26442578","conversationId":null,"GroupName":"Requester1767570027461","Message":"Hello, Camilo.Acosta at your service.","MessageType":0,"ServerReceiptTime":"2026-01-28T18:30:43.1532015+00:00","SendTime":"2026-01-28T18:30:43.0532011+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"System","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":"AutoRepair","H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0afd-0000-074f2649a14f","channelId":"Web_Anonymous","FromAppId":0,"FromId":"Requester1767570027461","FromName":"Requester1767570027461","FromAvatar":null,"ToId":"a848f8ce-501f-f011-b2d9-000d3afbf0e5","ToName":null,"ToAvatar":"api/service1callcenter/annotation/avatar/a848f8ce-501f-f011-b2d9-000d3afbf0e5?timeStamp=1745412874247","ServiceUserConversationId":"28150006-00c2-0ade-0000-074f26442578","conversationId":null,"GroupName":"Requester1767570027461","Message":"Hi Camilo. I would like to cancel Order #101589285-D per our last conversation. I should not be charged the restocking fee. \u003cbr\u003e","MessageType":0,"ServerReceiptTime":"2026-01-28T18:31:19.8533858+00:00","SendTime":"2026-01-28T18:31:19.8533383+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web_Anonymous","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0af3-0000-074f2674bee4","channelId":"Web_Anonymous","FromAppId":0,"FromId":"a848f8ce-501f-f011-b2d9-000d3afbf0e5","FromName":"Camilo.Acosta","FromAvatar":null,"ToId":"Requester1767570027461","ToName":"Requester1767570027461","ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0ade-0000-074f26442578","conversationId":null,"GroupName":"Requester1767570027461","Message":"Thank you for contacting Segway. I will be assisting you today. Allow me a few minutes while I validate the previous information.","MessageType":0,"ServerReceiptTime":"2026-01-28T18:36:09.1957103+00:00","SendTime":"2026-01-28T18:36:09.1956703+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0ac2-0000-074f2699ee9a","channelId":"Web_Anonymous","FromAppId":0,"FromId":"a848f8ce-501f-f011-b2d9-000d3afbf0e5","FromName":"Camilo.Acosta","FromAvatar":null,"ToId":"Requester1767570027461","ToName":"Requester1767570027461","ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0ade-0000-074f26442578","conversationId":null,"GroupName":"Requester1767570027461","Message":"I will request the cancellation of the order","MessageType":0,"ServerReceiptTime":"2026-01-28T18:40:18.7495145+00:00","SendTime":"2026-01-28T18:40:18.7494762+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0af5-0000-074f26b253db","channelId":"Web_Anonymous","FromAppId":0,"FromId":"a848f8ce-501f-f011-b2d9-000d3afbf0e5","FromName":"Camilo.Acosta","FromAvatar":null,"ToId":"Requester1767570027461","ToName":"Requester1767570027461","ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0ade-0000-074f26442578","conversationId":null,"GroupName":"Requester1767570027461","Message":"Hello there, just checking in — I haven\u0027t heard back from you in a little while. I want to make sure we\u0027re still connected and that everything\u0027s okay on your end. If I don\u0027t receive a response within the next minute, I may need to end the chat, but you\u0027re always welcome to reach back out whenever you\u0027re ready. I\u0027m here to help!","MessageType":0,"ServerReceiptTime":"2026-01-28T18:43:02.4627499+00:00","SendTime":"2026-01-28T18:43:02.4627063+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0a94-0000-074f26be1280","channelId":"Web_Anonymous","FromAppId":0,"FromId":"a848f8ce-501f-f011-b2d9-000d3afbf0e5","FromName":"Camilo.Acosta","FromAvatar":null,"ToId":"Requester1767570027461","ToName":"Requester1767570027461","ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0ade-0000-074f26442578","conversationId":null,"GroupName":"Requester1767570027461","Message":"Since I haven\u0027t heard back from you, I\u0027ll go ahead and close this case for now. If you still need help or have any questions later on, please don\u0027t hesitate to reach back. Here’s our contact information: Contact number: 1-866-473-4929 E-mail address: technicalsupport@segway.com Team Segway is always here and happy to assist you whenever you\u0027re ready!","MessageType":0,"ServerReceiptTime":"2026-01-28T18:44:21.2821849+00:00","SendTime":"2026-01-28T18:44:21.2821443+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0afd-0000-074f26be601a","channelId":null,"FromAppId":0,"FromId":"Segway Support","FromName":"Segway Support","FromAvatar":null,"ToId":"Requester1767570027461","ToName":"Requester1767570027461","ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0ade-0000-074f26442578","conversationId":null,"GroupName":"Requester1767570027461","Message":"\u003ca href=\u0027https://dms-cc-us.segway-ninebot.com/chat_core/evaluate.html?ConversationId=28150006-00c2-0ade-0000-074f26442578\u0027\u003ePlease comment on the current agent!\u003c/a\u003e","MessageType":6,"ServerReceiptTime":"2026-01-28T18:44:23.4182215+00:00","SendTime":"2026-01-28T18:44:23.3182211+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"System","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0adc-0000-074f26be68df","channelId":null,"FromAppId":0,"FromId":"Segway Support","FromName":"Segway Support","FromAvatar":null,"ToId":"Requester1767570027461","ToName":"Requester1767570027461","ToAvatar":null,"ServiceUserConversationId":"28150006-00c2-0ade-0000-074f26442578","conversationId":null,"GroupName":"Requester1767570027461","Message":"The session is closed, thank you for your attention!","MessageType":0,"ServerReceiptTime":"2026-01-28T18:44:23.6480911+00:00","SendTime":"2026-01-28T18:44:23.548091+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"System","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":"ChatEnd","H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0a29-0000-074f2714088f","channelId":"Web_Anonymous","FromAppId":0,"FromId":"Requester1767570027461","FromName":"Requester1767570027461","FromAvatar":null,"ToId":null,"ToName":null,"ToAvatar":null,"ServiceUserConversationId":null,"conversationId":null,"GroupName":"Requester1767570027461","Message":"Thanks so much! Sorry about the delay...something came up on my side. ","MessageType":0,"ServerReceiptTime":"2026-01-28T18:53:58.1462397+00:00","SendTime":"2026-01-28T18:53:58.1461995+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web_Anonymous","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null},{"Id":"28150006-00c2-0a7c-0000-074f2716242a","channelId":"Web_Anonymous","FromAppId":0,"FromId":"Requester1767570027461","FromName":"Requester1767570027461","FromAvatar":null,"ToId":null,"ToName":null,"ToAvatar":null,"ServiceUserConversationId":null,"conversationId":null,"GroupName":"Requester1767570027461","Message":"But yes by all means please do proceed with cancelling the order. Thanks again!","MessageType":0,"ServerReceiptTime":"2026-01-28T18:54:12.3044134+00:00","SendTime":"2026-01-28T18:54:12.3043734+00:00","ReadTime":"0001-01-01T00:00:00","ReadState":0,"MessageSource":"Web_Anonymous","Attachments":null,"Location":null,"Image":null,"ReplyToId":null,"File":null,"MiniPPage":null,"SourceBusiness":null,"H5Info":{"h5_title":null,"h5_caption":null,"h5_cover":null,"h5_url":null},"MsgState":3,"IsApp":false,"CustomerName":null,"CustomerPhone":null,"CustomerEmail":null}]